Send Us a Message
Have a question about our cutting-edge gaming accessories, need assistance with an order, or just want to share your feedback? Our team at msbingenierie.com is here to help! Fill out the form below, and we'll get back to you as soon as possible. We strive to provide prompt and thorough support to ensure your gaming experience is seamless.
Our Contact Details
We're always eager to connect with our customers and provide the best support possible. Whether you have a specific inquiry, need technical assistance, or just want to learn more about our products, feel free to reach out using the information below. Our dedicated team is available during business hours to assist you.
741 King Street West, Toronto, ON M5V 1N5, Canada
Mon-Fri: 9:00-18:00 EST
Find Us on the Map
Our main office and warehouse are conveniently located in the heart of Toronto. Visit us during business hours to explore our latest products, pick up your order, or simply say hello. Use the interactive map below to get directions and plan your visit. We look forward to seeing you!
Frequently Asked Questions
We've compiled a list of common questions to help you find answers quickly. If your question isn't covered here, please don't hesitate to contact us directly using the form above or the contact details provided.
What are your shipping options and delivery times?
We offer various shipping options to cater to your needs, including standard and expedited services. Standard shipping typically takes 5-7 business days, while expedited options deliver within 2-3 business days within Canada and the US. International shipping times vary depending on the destination. All orders are processed within 1-2 business days. You'll receive a tracking number via email once your order ships, allowing you to monitor its journey to your doorstep.
For detailed information on shipping costs and estimated delivery times to your specific location, please visit our Support/FAQ page.
What is your return policy?
We want you to be completely satisfied with your purchase. You can return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging with all accessories included. Certain items, such as digital products or items explicitly marked as final sale, may not be eligible for return.
To initiate a return, please contact our customer support team with your order number. For more details on our return process, including conditions and exceptions, please refer to our comprehensive Terms of Service.
What payment methods do you accept?
We accept a wide range of secure payment methods to make your shopping experience convenient. These include major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other popular digital payment solutions. All transactions are processed through secure gateways to protect your financial information.
We are constantly evaluating new payment options to better serve our global customer base. If you have any questions about a specific payment method, please feel free to contact us.
Do you offer international shipping?
Yes, msbingenierie.com proudly offers international shipping to a wide range of countries worldwide. Shipping costs and delivery times for international orders vary significantly based on the destination and the chosen shipping method. Please note that customers are responsible for any customs duties, taxes, or import fees that may be levied by their country's customs authorities.
You can calculate estimated shipping costs and delivery times by adding items to your cart and proceeding to checkout. For a complete list of countries we ship to and detailed international shipping policies, please visit our Support/FAQ page.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number and a link to the carrier's website. You can use this tracking number to monitor the status and estimated delivery date of your package. Please allow up to 24 hours for the tracking information to become active after you receive the email.
If you encounter any issues with tracking your order or do not receive a tracking number within 2 business days of your purchase, please contact our customer support team for assistance.