Standard shipping typically takes 5-7 business days for delivery within Canada and the United States. International orders may take longer, usually 10-14 business days, depending on the destination and customs processing. We also offer expedited shipping options for those who need their gear faster, with delivery times ranging from 1-3 business days. Please note that these are estimates, and actual delivery times may vary due to unforeseen circumstances like weather or carrier delays.

Absolutely! Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website. You can use this tracking number to monitor the progress of your delivery in real-time. Please allow up to 24 hours for the tracking information to become active after you receive the email. If you encounter any issues with tracking, feel free to contact our support team.

Shipping costs vary depending on your location, the weight of your order, and the chosen shipping method. You can see the exact shipping costs calculated at checkout before finalizing your purchase. We occasionally offer free shipping promotions, so keep an eye on our website and newsletters for these special offers!

We accept a wide range of payment methods to make your shopping experience convenient. This includes major credit cards such as Visa, MasterCard, American Express, and Discover. We also support digital payment platforms like PayPal and Apple Pay for quick and secure transactions. All payments are processed through secure gateways to protect your financial information.

Yes, your security is our top priority. All transactions on msbingenierie.com are encrypted using SSL (Secure Socket Layer) technology, which is the industry standard for online security. We do not store your credit card details on our servers; they are processed directly by our trusted payment gateways. You can shop with confidence knowing your data is protected.

We offer a 30-day satisfaction guarantee on most products. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange. Items must be in their original condition, unused, and with all original packaging. Some exclusions may apply for hygiene reasons (e.g., in-ear headphones) or custom-made products. Please refer to our Terms of Service for full details.

To initiate a return, please contact our customer support team at info@msbingenierie.com with your order number and the reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back. Please do not send items back without an RMA number, as this may delay the processing of your refund or exchange.

Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for the refund to appear on your bank or credit card statement, depending on your financial institution.

Yes, all gaming accessories sold by msbingenierie.com come with a manufacturer's warranty. The length and terms of the warranty vary by product and manufacturer, typically ranging from 1 to 3 years. Details regarding the specific warranty for each product can be found on its individual product page or in the product documentation included with your purchase. We stand by the quality of our products and are here to assist with any warranty claims.

If you need to make a warranty claim, please contact our support team at info@msbingenierie.com. Provide your order number, a detailed description of the issue, and any relevant photos or videos. Our team will guide you through the process, which may involve troubleshooting steps or arranging for a replacement or repair depending on the manufacturer's policy.

For technical assistance, we recommend first checking the product's user manual and the manufacturer's official website, which often have extensive troubleshooting guides and driver downloads. If you're still experiencing issues, our dedicated technical support team is here to help. You can reach us via email at info@msbingenierie.com or by phone at +1 416 901-2345 during business hours (Mon-Fri: 9:00-18:00 EST).

msbingenierie.com typically does not host driver downloads directly. We always recommend downloading the latest drivers and software directly from the manufacturer's official website to ensure compatibility and access to the most up-to-date versions. This also helps in avoiding potential security risks from unofficial sources. If you need assistance finding the correct drivers, our technical support team can guide you.